Support
We’re here to help with scanning, verification, and account questions.
Contact us
For the fastest response, email our team.
Typical reply time: 1–2 business days.
Quick troubleshooting
- Ensure NFC is enabled and hold the top of your iPhone over the tag for 1–2 seconds.
- If a tag isn’t detected, remove thick cases or metal plates which may interfere.
- Confirm you’re on the latest version of the Certi app and iOS.
- Try a different lighting environment and avoid moving the phone during the scan.
Policies
Read our Privacy Policy and Terms of Use.